Returns & Exchanges

At BMS Mena, we prioritize your satisfaction by offering a seamless 7-day return policy for all electronics, provided they are in their original packaging and condition. Whether you received a defective unit or simply changed your mind, our team is here to ensure a swift and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your BMS Mena account and navigate to your order history to select the item you wish to return and submit a formal request.

• 2.
  Quality Assessment

  Our technical support team will review your request within 24-48 hours to verify the product's condition and eligibility for a return or replacement.

• 3.
  Schedule a Pickup

  Once approved, our logistics partner will contact you to arrange a convenient time to collect the item directly from your doorstep.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final inspection, your refund will be credited back to your original payment method within 7 to 10 business days.