Frequently Asked Questions
Everything you need to know about shopping with BMS Mena.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for selected regions across the Middle East.
How long does shipping take within the UAE and GCC?
Orders within the UAE are typically delivered within 1-2 business days. For other GCC countries, delivery usually takes between 3-5 business days depending on customs clearance.
Do your electronic products come with a warranty?
Yes, all our electronic devices come with a standard 1-year manufacturer warranty. Some premium items may also be eligible for extended warranty plans at checkout.
What is your return policy for faulty electronics?
If you receive a defective item, you can return it within 7 days of delivery for a full refund or replacement, provided the original packaging and accessories are included.
Can I track my order in real-time?
Once your order is dispatched, you will receive a tracking number via email and SMS, which you can use on our website to see the live status of your shipment.
Are the products on BMS Mena authentic?
Absolutely. We source all our electronics directly from authorized distributors and official brand partners to ensure 100% authenticity and quality for our customers.